Avegant Glyph Troubleshooting

This is the  section of the general troubleshooting guide for the VR Wiki. Please use ctrl+f to search this page for common errors, or use the table of contents below.

My Glyph keeps beeping
It means your battery is running low. Your device will shut down automatically when the battery gets very low. Plug into a power source to charge.

My lens are retracted into the body
If the lenses retract into the body, you can extend them again by pressing the round button between the two IPD sliders. They should pop right out.

My outer lens are dirty
You can clean the lenses with any commercially-available lens cleaning cloth or tissue and lens cleaning solution. Press gently and use circular motions to clean the lenses. If the lenses retract into the body, you can extend them again by pressing the round button between the two IPD sliders.

My nose pieces keep falling out

 * 1) Remove all nosepieces from the headset's nosepiece carrier block (black block with two holes which adjusts up and down in the headset).
 * 2) Inspect the two holes and make sure there is nothing stuck inside the holes like lint or trash.  (You should see only the black plastic of the carrier).
 * 3) Take each silicon nosepiece from the bagged set and insert the two-pronged end slightly into the carrier block.

My carrier block or nose piece won't work
If you adjust the nosepiece all the way down to the farthest extent (past an audible click), force on the nosepiece itself (Eg. during storage, transportation, etc.) can separate the entire nosepiece and carrier block from the headband. To avoid this, try adjusting the nosepiece all the way down. Try to avoid transporting the Avegant Glyph with the nosepiece extended all the way out, or even better, replace the nosepiece with the gel insert when transporting your Avegant Glyph.

My carrier block fell out
To reinstall the carrier block, first make sure the Glyph is facing the right way. The curved part should face toward the front of the headband and the screw hole should be facing upward. Push the block upward into the headband while turning the height adjustment knob to the left. you may hear a click as the screw engages the block. The screw should catch and the block should start moving into the headband.

How do I turn on the Glyph's bluetooth?
To turn on Bluetooth, hold the power switch in the top position for five seconds. The LED will flash blue to acknowledge that Bluetooth is on. The LED indicator is located on the left ear can between the power button and the audio jack. It will then be ready to pair.

My glyph has a red light and won't work
There is a device firmware error. You should shut the device off and check the battery level. If the LED is red, recharge the device or plug the device into a wall charger before turning the device back on.

If the pads still don't stay in place contact support.